Best Regards, The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. #2. Check if Virgin Media is available in your area, by using our postcode check-. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Wall Socket. Would I be able. I don't have a virgin media wall socket and this is stressing me out. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Whichever is the most suitable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . The wall box may be branded with the logos of an old cable TV. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media; My Virgin Media. 1. I don't have a virgin media wall socket and this is stressing me out. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Forum; Apps. kirbyp4. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Browse Virgin Media Virgin Media Community. Could I get someone to come - 5400021. Vonage 2nd line. Stream from Virgin Media. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Plug into the Hub. The "two cables" sound very like a Sky dish install. virgin media internal wall box. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Step 1. VM will usually only supply a Quickstart to a property that had VM previously. You can possibly do this in two ways. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Thank you for your post. I'm a Very Insightful Person, I'm here to share knowledge. 1 Mar 2016. You need something called a barrel to connect the two. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box and cables may have been removed by the previous occupiers. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Re: Wall socket. But I have no Virgin Media Wall socket in my house. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. 12-10-2022 18:51 - edited 12-10-2022 18:59. You'll need to check that your TV box is connected correctly. Up to 3 WiFi Pods if needed. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. - 5250024 1 ACCEPTED SOLUTION. So I’ve tried inserting it to the socket below it instead but it’s not working. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. easy install. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Trace any cables coming out of it and check the ends of them. Step 1 - Check your connections. on 01-12-2022 11:22. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Plug into the wall socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. on 02-08-2022 17:40. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Solved No Virgin Media Wall Socket At Installation Community 4832746. on 23-10-2022 13:36. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I'm sorry to hear about the missing wall socket. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. on 23-10-2022 13:36. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Please help. Sometimes there is no wall box, just a trailing cable. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. AnthonyRaw1986. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. I cannot find a Virgin wall socket within my flat. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Connect the Hub’s power cable with the blue tab. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). 1 ACCEPTED SOLUTION. on 28-10-2022 17:29. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. We would like to show you a description here but the site won’t allow us. 3 minutes ago. Back a step. First picture is telephone socket which is now not used. Step 4. socket on the rear of your new Virgin TV box by pushing it firmly into place. All you need is a set of Powerline adaptors. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The port has a screw on threaded head. But the metal isolator box looks like it might be the wrong way around. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. I'm a Very Insightful Person, I'm here to share knowledge. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. The cable could be hidden within, or behind, furniture. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Broadband. Sign in . If you don't have the cabling then call the pre-installs team on 0800 052 1734. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Step 4. Virgin Fibre Areas only. Live TV uses co-ax cables. Most QuickStart kits have just 6 cables, connectors and powerlines to. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. I don't work for Virgin Media. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Options. wi-fi. There are two outputs from here (the two connectors that are close together on the white box). The port of wall socket - 5152519. Options. Dave. No virgin media wall socket. First, turn your TV box off at the wall. I was told when purchasing the broadband package that fibre was available here. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If you in a property that's recently been added to Virgin Media's network we have another video th. SHARE. Options. Go to solution. I don't work for Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. I have a Virgin Media wall socket, it's the white box in Picture 1. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Urgent: need WiFi ASAP! I ordered a broadband only package. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Entertain me; Broadband Deals. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have signed up as a new user for Virgin Fibre. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Push the white cable (from the old Hub) into the back of the new Hub. I have received my quick start-up kit. Hi there , welcome to our forum and thanks for your post. ; If the TV box is connected to the Hub, make sure the. Connect the Hub’s power cable with the blue tab. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Take a look outside where the incoming cable is. Browse Virgin Media Virgin Media Community. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. I have the new one as. £8p/m extra or included with Gig1 or Volt. Hi all, when I signed up for Virgin Media, it said the service was available at my house. No wall socket but wire from underneath floorboards. It's possible that the aerial isn't the correct type/group for modern digital transmissions but that's not your problem, you aren't expected to pay for upgrades. Switched On. 4. No internet, unfortunately. Then connect this to the right side port of your Virgin Media wall outlet. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Or if the other end of the white cable is in a more useful. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media Wall Socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Go to solution. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. . Check your DMs btw. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. (I did this video to help/guide new engineer as I did not find any for my self when I started. If there’s already a cable plugged into your Virgin. I can only find the TV socket. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Step 2. The Stream remote. The old owners of the house had virgin media - 5381338. Save £105. Account - Mobile. Objects can block and slow WiFi. I have my original wall box still that has the CableTel logo. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Old Virgin Media box and poor signal. 3. log into hub3 - 192. Getting Connected with Virgin Media is easy when you have a wall socket. Back a step. From there it is going into the white distribution amplifier. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. You should see a cable going through the wall and if you trace this inside, you should get the cable. Browse Virgin Media Virgin Media Community. Hi Graham. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Damaged Wall socket. VM BB TV Landline. There should be a screw F socket on the bottom where the cable is now just pushed onto. . Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. You need to go outside and locate the brown or grey omnibox on the wall. I'm very sorry for any issues you've had in speaking with the team. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Aug 8, 2019. You can choose from a variety of wall socket types, depending on your needs. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Browse Virgin Media Virgin Media Community. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Yes that is a VM phone socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. You need a small spanner to remove this, then push the provided connector over the exposed end. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Router Plugin Port. Vote. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). Also available from the likes of Screwfix, Homebase, Toolstation etc. 1. Call the pre-installation and delivery team on 0800 052 1734. Connect the cable adaptor to the black banded end of the 3m isolator cable. Virgin Media Wall Socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. I would love to help you get your service installed. Don’t have a virgin media wall socket; Options. 08K; 2. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. We would like to show you a description here but the site won’t allow us. cable from wall. Get virgin engineer to move the wall socket. 2. My Virgin Media App. Everything you need is posted to you. Options. The top “capped” one is marked FM & has been disused since cable went digital. The isolator has a terminator cap (marked below) fitted to the open end. Got my virgin media self install kit but I don't have a virgin socket. • Scroll to the HDMI port you connected the cable to. Step 1 - Check your connections. on 31-12-2021 10:47. Manage Your Account. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. But I have actually managed to get through to the technical team over chat. The wall box may be branded with the logos of an old cable TV company (not VM). Available with M50 broadband or faster. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you are trying to do something else, please explain more. Not had any success calling. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 03-08-2020 18:05. 132Mb average speed. No, the ethernet cable is for a wired device if you have one. • Check the connection is tightly connected, it will make a 'click' noise. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Tuning in. Image below of the Virgin Media PSU Plug that connects to the coax. Also there will be an external, often brown, omnibox. your Virgin Media phone, or 0345 454 1111 from another network. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. It means there is an issue with your connections even though the Virgin Hub 4 is on. Security matters. on 05-09-2023 20:36. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. They may be helpful if you are having trouble connecting to the. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. • Connect the end of the 1. I also have this other dual cable going to the Smart Hub. Next, connect the power cable. Tudor. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Your connection box is usually put in the living room on the wall. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Browse Virgin Media Virgin Media. Hello VLNeedham. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. we’ve just moved in to our new house. 0 Kudos. The box and cables may have been removed by the previous occupiers. Please help. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. #12. Account - Mobile. But its still failing to get any connection (i think i. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. 12-10-2022 18:51 - edited 12-10-2022 18:59. Wall Socket. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. This is a socket in the wall, will the engineer still be required to. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. 9. The principle is exactly the same as every other modem. No wall socket. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. AnthonyRaw1986. Account - Cable. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Willferox, May 6, 2022 #1. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Feb 22, 2022. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNo wall socket to connect. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 weeks ago. Get virgin engineer to move the wall socket. • Scroll to the HDMI port you connected the cable to. Hi @bingoman000. All forum topics; Previous topic; Next topic; 14 REPLIES 14. You should see a welcome screen, then the Virgin Media start up screen. Can anyone help or know how long it takes to g. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Browse Virgin Media Virgin Media Community. a week ago. You have at least tested the ringing capacitor issue in the diagnostic process. Hi I have ordered a quick start kit and don't have a virgin media wall socket. 168. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. If you have any questions about your service,. Virgin Media uses a unique cable network that requires a specific type of. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Please support me in this regard. Kath_F. 168. I believe that VM only charge £25 for an engineer. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. -a power cable for the hub's adapter. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Account - Mobile. The Openreach sockets do not work for Virgin Media. Virgin Media. Then, now, I feel sad my broadband not working yet because of that. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Until any switchover is completed, your telephone wall sockets would work as per normal. sophieboulter1. Account - Cable. However the wall socket. Explain what needs to be done and book an engineer visit. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. 3 minutes ago. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. nor can I find a external brown box. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. 0. Virgin Media. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover.